Postage
Free delivery for orders over $99 within Australia.
For orders below $99 the standard delivery and postage charge is $7.95 within Australia .
STANDARD POSTAGE WITHIN AUSTRALIA:
Allow 3-8 working days from the time we receive your order, to when it arrives back to you by Australia Post (depending on where you live in Australia) To view delivery times based on your postcode Please select an address where someone will be able to sign for the parcel when it arrives. Orders can be sent to a business address.
Your delivery cost will be calculated based on the weight of your order. Please refer to the below table for an example of what your delivery cost may be*.
*Please note that the below costs are based on sample weights. The actual delivery cost will be calculated and displayed at the checkout stage.
Description |
0-3kg |
3-5kg |
5-10kg |
Orders under $99 |
$7.95 |
$7.95 |
$13.65 |
Orders over $99 |
FREE DELIVERY |
FREE DELIVERY |
$5.70 |
Any order containing PBS Prescriptions less than $99 |
$7.95 |
$7.95 |
$13.65 |
Any order containing PBS: Safety Net, Concession or General* |
FREE DELIVERY |
FREE DELIVERY |
$5.70 |
*PBS Prescriptions must be $40 or more in order to qualify for FREE DELIVERY
Please allow 2-8 working days from the date we dispatch your order (dependent upon the delivery address)
Express Delivery within Australia
Allow 2-3 working days from the time we receive your order, to when it arrives back to you by Australia Post (depending on where you live in Australia) For the Sydney Metro area, allow 1-2 working days from the time we receive your order to when your parcel arrives to you. Please select an address where someone will be able to sign for the parcel when it arrives. Orders can be sent to a business address.
You can change your Standard delivery to Express delivery during the checkout process. Once selected, the express postage charge will be calculated automatically for you based on the weight of your order and delivery address.
Please refer to the below examples of how much your delivery may cost to your area*
*Please note that the below costs are based on sample weights. The actual delivery cost will be calculated and displayed at the checkout stage.
Weight (kg) |
Zone 1 |
Zone 2 |
Zone 3 |
Zone 4 |
1 |
$25.88 |
$26.55 |
$26.88 |
$28.29 |
3 |
$26.23 |
$27.33 |
$29.44 |
$35.90 |
5 |
$26.58 |
$28.78 |
$32.30 |
$45.51 |
10 |
$29.96 |
$32.41 |
$39.45 |
$62.54 |
20 |
$36.45 |
$39.70 |
$53.75 |
$100.60 |
Out of Stock Items
At Towers Pharmacy we try to ensure that every product is in stock. However, if for some reason a particular product is out of stock, we will notify you by phone or email. If we are not able to get the product in within a couple of days, we can offer to substitute the product for another size/item/etc, or we will refund your purchase. We strive our best to deliver your parcel to you in a timely manner, with this in mind, we will make our best attempts to contact you, if unsuccessful, we will process your refund. If you wish to have an item placed on backorder this can be arranged. However, you need to contact us by email or call us.
Out of Stock Items and Free Delivery
Free delivery is only applied once per order. If your order contains an item that is out of stock and you wish for us to backorder your item, your backorder is subject to the terms of the free delivery conditions explained above. If your backorder is under $200, we will give you the opportunity to add to your order so that it qualifies for free delivery.
Acceptance of Goods
Towers Pharmacy takes your privacy seriously and as such we require a signature upon acceptance of goods delivered. Please ensure that you allocate a delivery address where someone is available to sign for your delivery between the hours of 8am – 5pm (Mon – Fri).
If no one is present to sign off for your parcel a card will be left in the mail box and the parcel is left at the nearest Post Office for collection.
For deliveries within the Sydney metropolitan areas, a calling card is left with the driver’s phone number and they will attempt to re-deliver your package once.
If the parcel is not collected within 7 days, the parcel is returned often returned to your local post office or to our shop at the discretion of Australia post
Order Tracking
Once your order has been dispatched from our pharmacy you will receive an automated email from us with your parcel tracking details. Please ensure that we have your correct email address at the time of placing your order so as you can be kept up to date with your orders delivery status. You can update your email address at any time via the My Account section of this website.
Postage And Delivery For International Orders
International delivery cost varies. Delivery cost can be determined by using the Postage Calculator at the checkout.
Customs and Import Charges
Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Customs and import fees are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.
Delivery time does not include the time parcels may spend in the destination country’s customs service. All international orders may require a signature on delivery.