Terms and Conditions
1. Information Disclaimer
By using this website you agree to be bound by the Terms and Conditions following. Please read them carefully before accessing or using the website as usage is subject to these Terms and Conditions. Information and statements displayed on this website are not intended to diagnose, treat, cure or prevent any disease. We do not warrant that the information contained on this website is accurate, reliable, complete, current, virus-free, error-free or complies with any legislation or regulations other than those in Australia. All information contained on this website, including information relating to medical and health conditions, products and treatments is for informational purposes only. You agree that we have no liability (direct or indirect) with respect to any claims arising from the use of the information on this website however arisen.
The information contained on this website is not intended nor is it implied to be a substitute for professional medical advice or any information contained on or in any product packaging or labels. Always seek the advice of your pharmacist, general practitioner, other medical practitioner or qualified health provider when starting any medical treatment, continuing with medical treatment or with any questions you have regarding yours or any other parties medical condition.
2. Copyright and Trademark
The copyright on this website and the information, images, design and text on this website, are owned by us. You acknowledge that this website contains content, audio, video clips and software that are protected by copyrights, trademarks or other intellectual property rights and that these rights are valid and will be protected in all forms, media and technologies which exist now or are developed in the future. You may use the content of this website only for the purpose of shopping on this website or placing an order and for no other purpose. No material from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this website that violate copyright, trademarks or other applicable laws could result in criminal or civil penalties.
3. Security and privacy
4. Third Party Websites
This website may contain links to other websites controlled by third parties. We are not responsible for any content on third party websites nor do we endorse or approve of such websites. If you choose to visit third party websites, you do so at your own risk and should make your own enquiries before relying on any content contained on such websites. We make no representations about the quality or accuracy of material available on third party websites or that such material does not infringe the intellectual property rights of a third party.
5. Website availability
We do not warrant that this website will be available at all times. Users acknowledge that the website may be unavailable for a number of reasons, including due to matters beyond our control. You agree that we have no responsibility or liability to you or any other person in respect of any claims arising from this website not being available. We do not warrant that users’ access to the website will meet any particular performance criteria.
6. Stock Conditions
From time to time some items shown on this website may be out of stock. In such times please call our call centre and leave your details so they can advise when the product is back in stock. Unless otherwise specified, all prices quoted and sales transactions are in Australian Dollars and GST is included in sales where applicable.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.
7. Warranties and Liabilities
This website is provided ‘as is’ and we exclude all warranties of any kind to the fullest extent permissible by law. We do not guarantee the accuracy or completeness of this website, any information or context on it, or that it is free of defects or viruses.
To the extent permitted by law we disclaim, without limitation, all liability for all damage, liability, costs or loss, including direct, indirect or consequential losses, however caused, in connection with your use of this website or your use of or reliance upon any of the information, services or materials contained in this website or provided by this website to you. Nothing in this clause is intended to modify any non-excludable statutory rights associated with the sale of products to consumers.
8.Communication from Us
As a condition of purchase we reserve the right to email you product alerts and special offers that we believe may be of interest to you. We respect your right not to receive these communications and if you advise us at the time of placing your order that you do not wish to receive these special offers and alert emails we will disable that functionality for your account. Each and every one of these communications will contain a clear link to unsubscribe. We assure you that once you have unsubscribed we will immediately remove your name from the communication list and will no longer send you these special offers and alerts, unless you choose to re-subscribe at a later date.
9. Conditions of Use
You must not:
(1) use the website in breach of any laws or infringe any third party’s rights or post to or transmit via this website anything which interferes with other users of this website;
(2) knowingly transmit any viruses or similar disabling or malicious code to this website;
(3) make any fraudulent enquiries or requests via this website;
(4) post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may defame or offends any person;
(5) interfere with or restrict the operation of this website;
(6) violate the security of any computer or other network or engage in illegal conduct via or through the use of this website; or
(7) otherwise use this website except in accordance with these Terms and Conditions.
We may change these Terms and Conditions from time to time. Any Amendment will be effective immediately. Your continued use of this website after any changes become effective constitutes your agreement to the new Terms and Conditions.
Towers Pharmacy Return & Refund Policy
If something isn't right, Towers Pharmacy is happy to process a return. We believe in secure eCommerce and will provide a 30-day money back guarantee for the products and services that are bought online. All refund applications will be carefully considered and given at the discretion of Company Management. Please read through our policy below then follow the instructions.
Faulty or Incorrectly Sent Items
A refund can be processed in the following circumstances: If an item is faulty, does not perform in accordance with advertised claims or specification; and/or has been sent to you incorrectly. We will pay for postage to return the goods in this instance and will either re-ship the correct item or arrange a refund.
Change of Mind
We will happily accept a return of a product for a refund or credit if you simply change your mind, on the following conditions:
The item is received in its original condition (has not been opened, used, damaged)
The item is NOT a pharmacy medicine/prescription, vitamin or baby formula, or therapeutic device;
The item has been purchased from our online pharmacy within the last 14 days
Postage is paid by the customer
In order to be eligible for the money back guarantee we must be notified within 30 days (or 14 for change of mind returns), and we can only refund money paid.
Exchanges or refunds for change of mind cannot be offered for:
In the interests of public health and safety of all customers, we are unable to provide a refund or exchange on any medications, vitamins, and therapeutic products.
Personal hygiene or intimate items that have been used or have been removed from their original packaging, this also includes but is not limited to sleep apnoea equipment, compression garments, incontinence products and aids, items of clothing including footware, wound care products and cosmetic lines
Other products advertised as being non-refundable for change of mind.
Please contact our Customer Service Team to notify us and to ensure the correct returns process is followed - Email:firstname.lastname@example.org
If you are posting the goods back to us, please use the box your original order arrived in. We are unable to process a refund if any returned goods are damaged in transit.
Please use the correct return address, listed below, depending on the return type. We recommend using registered post as we do not take responsibility for lost, unregistered returns.
Please note: returns of 'Special Orders' will NOT be accepted. These include, but are not limited to: bulk quantities (considered greater than the average consumer quantities) and wholesaler purchases.